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Speeches

• International Ombudsman Association Annual Conference, April 12, 2008, Evaluating Ombudsman Offices: How do You Know What You Know and A Value Model (April 2008) [PDF, 149K]
• Tech Law Hong Kong University, Faculty of Law, Post Graduate Lecture (February 2008) [PDF, 1,010K]
• Remarks at New Delhi Public Forum (February 2008) [PDF, 37K]
• Evaluating Intake Operations; Forum of Canadian Ombudsman Course – Toronto (January 2008) [PDF, 389K]
• Online Dispute Resolution and e-Governance – 6th International Forum on Online Dispute Resolution – Hong Kong (December 2007) [PDF, 269K]
• United States Ombudsman Association, Can you Evaluate Ombudsman Operations? (September 2007) [PDF, 365K]
• Pacific Legal Technology Conference (11 October 2007)
  • On-line Dispute Resolution: Challenges and Opportunities for Lawyers [PDF, 773K]
  • Remarks at 2007 Pacific Legal Technology Conference [PDF, 37K]
• San Juan Remarks (25 June 2007)
• International Ombudsman Association Annual Conference (12 April 2007)
  • Analytical Tools [PDF, 77K]
  • 50 Questions for Self-Evaluation
• Remarks at Lisbon (29 March 2007)
• Remarks at São Paulo (4 December 2006)
• Remarks at Marrakech (June 29, 2006)
• Remarks at Wellington (March 30, 2006)
• United Nations Conference on Online Dispute Resolution (March 21, 2006)
• Remarks at Vancouver (December 3, 2005)
• Remarks at Luxembourg City (Presentation) (July 14, 2005)
• Fourth Annual European Internet Domain Name Summit (July 1, 2005)
• Conflict Management and the Internet (May 31, 2005)
• Remarks at Mar del Plata (Presentation) (April 7, 2005)
• Remarks at Capetown Formal Introduction by Board (December 3, 2004)

This file last modified 14-Apr-2008

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